Pay for what you need, and for what you use

One month with Connect unlocked, and no card. Connect an ad account on day one: that is the part worth trying, and it takes a few minutes. Three days before the end, the bell in the app reminds you. If you have not picked a paid plan by then, the account moves to the Free plan by itself: 500 visits a month, 30 days of history, 1 store, 1 person. Nothing is charged automatically, and nothing is deleted when the trial ends. Stores and team members beyond the Free plan are paused, not removed, and come back when you pick a paid plan.

One visit by one person. If they come back tomorrow, that is a second session. Pages within a visit are free, and traffic from your own team can be excluded so it never eats your allowance.

You are alerted at 80 percent. At 100 percent recording pauses for the rest of the month rather than generating a bill you never agreed to. Everything already recorded stays available, and moving up a tier resumes recording immediately.

One AI summary of a visitor, or one answer to a question or a quick AI action. A summary already written is shown again without counting twice. See includes 100 a month; Connect and Decide include more, growing with volume; the Free plan has none. The count resets on the 1st. On a paid plan, when the month’s requests run out, Whence adds 80 more for $7 and tells you in the bell, up to a monthly limit of 10 blocks by default. You can change that limit or turn top-ups off in Plan. Past the limit, or with top-ups off, AI stops until the 1st and everything else keeps working.

Because surprise invoices are how analytics tools lose customers. We would rather you choose to spend more than discover that you did. If pausing during a busy week worries you, move up a tier before the sale rather than after it.

Send is for stores that only want their conversions back in the ad platforms. Each order and checkout step goes to the platforms you turn on, from the server and only with the visitor’s marketing consent, with cost and ROAS per campaign. Send does not record sessions: no replay, no failure signals, no AI summaries. Sessions are still counted against your volume, because each visit is what links a click to an order.

Connect is two tools in one: session replay and server-side conversion tracking in one tool. It does everything See does and everything Send does, and costs less than taking both: $9 a month less at 5,000 and 25,000 sessions, up to $69 a month less at 250,000. On top, it adds creative analytics, a daily report and more AI requests.

Both, in either direction, from your own billing page, or from the Whence app in your Shopify admin if Shopify bills your plan.

No. Each plan includes a number of members and there is no per-seat charge. Invite your agency, your developer and your supplier without doing arithmetic first.

Cancel plan moves you to the Free plan: recording continues, up to 500 visits a month, and the last 30 days of recordings stay; older ones are deleted. Paid by card, your plan runs to the end of the period you paid for first. If you close the account instead, it and its recordings are deleted thirty days later. Before that, you can export your contacts, and any one person’s data from Privacy requests.

They are launch prices. If they change, existing subscriptions keep the price they signed up at for as long as they stay active.